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The Website
This website (the Website) is operated by Knightwing Models International.
All of the goods on this Website are offered by (we/us) which will be the contracting party for any order that you place.
Terms and Conditions
These Terms and Conditions of Sale apply to all transactions for the sale of goods on the Website. Please read them carefully. They do not affect your statutory rights.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on the Website.
Prices and Promotions
All prices and charges on the Website are shown in UK pounds sterling.
They include any VAT payable (per item) but exclude delivery charges.
We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.
On occasion, the prices payable and promotions offered in respect of goods advertised on the Website may differ from those prices and promotions offered in publications we advertise in.
We are under no obligation to honour any price or promotion in the event that they differ from those on the Website.
Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally errors may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order.
We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before we accept your order.
Ordering
You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order.
All orders made by you through the Website are subject to acceptance by us.
We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with details of the goods that you have ordered.
Please note any such email is an acknowledgement and is not an acceptance of your order.
Information concerning stock availability is not available on the Website. Some items may not be available at all and we will advise if this is the case.
We endeavour to keep availability information as up to date as possible, however it will be subject to change.
We will do our best to contact you in the event of changes affecting an order you have placed.
Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the goods you have ordered have been despatched to you unless we have notified you that we do not accept your order or you have cancelled it.
Right to Withdraw Goods
We reserve the right to withdraw any goods from offer on the Website at any time.
We will not be liable to you or anyone else for withdrawing any goods from the Website.
Payment
The total cost of your order is the price of the goods, plus any card processing and delivery charges, and will be confirmed to you.
Payment can be made by most major credit or debit cards.
Payment will be debited from your account before despatch of the goods to you.
You confirm that the credit/debit card that is being used is yours.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
All sales from our website will be appear on your bank/credit card statement as being paid to Something Wicked.
Delivery and Risk
We despatch items ordered by you as they are available.
Orders will be sent to the delivery address that you have registered with us.
We cannot be held responsible if this delivery address is incorrect.
Deliveries made via Courier Services require an address where a signature can be obtained, if no-one is available to sign for a package then a card will be left and you must get in touch with the courier depot as soon as possible to arrange delivery. Any re-delivery arrangements following such failure to deliver will be at an additional cost.
If you wish to change the delivery address prior to submitting your order you may do so by entering the new details.
If you wish to change your delivery address after an order has been place you must contact us.
We will use our reasonable endeavours to ensure that the estimated delivery times set out are met but we cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control.
On occasion items may be lost in transit. If this occurs, you must contact us immediately.
Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you.
If you intend to cancel your order, you must keep good care of the goods pending their return to us.
Cancellation & Returns
Should you wish to cancel or return any of your goods, you may only do so by agreement with us. Postage is not refunded under any circumstances.
Severance
Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
Law
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
E&OE
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What's New
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POST FREE! - POST FREE! POST FREE! - POST FREE!
on all orders over £20.00 despatched to UK addresses.
This Special Promotional Offer is for a limited time only!
As the manufacturer of the Knightwing range of products we usually have all our kits displayed ready to despatch within 2-3 days. With this in mind we can give you the security and confidence you can get the kits you order when you require them by dealing direct with the manufacturer.
Please note the standard £2.00 postal charge displayed on your invoice will not be charged during the time of this promotional offer on all orders received over £20.00.
New Item (well sort of)
PM114A Platform Extension Pack £9.75
Well, our customers do matter so having received a number of calls for extension lengths of platforms for our PM114 Stattion Halt Set, here they are!
Ordering
In addition to placing orders on-line you can also place an order over the phone using your Credit or Debit Card on 01484 537191. You can phone this number during the day, evenings or weekends to place an order or to get information about products from a real live person who actually knows something about the products!
And we still accept orders by post, paid for by cheque or by postal order made payable to Knightwing! If ordering by post in the UK, please add £2.00 for post and packing this means £2.00 per order, not per item!
Please remember we do not have a minimum order. This means you can order just one item from us(although 100 would be better - only joking)
Please note all sales from our website will be appear on your bank/credit card statement as being paid to Something Wicked.
International Orders
We are more than happy to ship our products anywhere in the world! Postage will be charged at cost per order.
NEWS
While 2009 has been a most difficult year in many ways, Knightwing has had a successful year thanks to "YOU" our customers and we can't thank you enough.
New ideas and new products are being developed, but not as fast as we would like. We have had a lot of support from firms in getting plans for new products and hopefully some of these will bare fruit in the future. Some of our products have been deleted from our range while others have been out of stock far longer than we hoped.
Bear with us while we try to improve.
PICK & MIX
If in any of our White Metal kits there are items in those kits where you want more than 2/3 kits (ie where there are just one or two items, but you require 8 or 9 or whatever) we will make up special packs for you of just the item you want. Prices will vary according to the item, but we will keep the prices sensible. Please see our homepage for more details.
Loco 1
Sales of this kit have shot up since the conversion article in the Railway Modeller, thanks Peco its nice to see a British firm supporting British Companies. Its something we all should be doing.
This kit is a very versatile one and represents a great first time loco kit in its simple construction as an industrial diesel shunter or first step in conversion work. Mel converted one into a dummy and slave like the old hump shunters at Sheffield Tinsley. Hard to tell what he uses it for, but it does look good even if its a bit over the top for his layout. We hope to release some instructions for this kit under the Combi-kit theme in the future.
Are you the one?
Anybody out there who has won the Lottery (kidding I think) who wants to develop new ideas in the railway model market?
There must be someone who feels the same as we do and as we have not the time or the finances to do it all on our own, we need some help to push on with our approach to the hobby in developing for the future.
Sometimes we think we need a kick up the rear in order to take on a more business-like approach to our products while keeping our very British nature. We don't always get it right, but we try. Maybe you are the person we need to take us to the next level?
What form this will take is very open, but it you think you could help us in this development please contact us.
You cannot be serious!
The latest cynical, light-hearted, but somewhat serious observations on our Railway Modeling hobby by Yorkshireman Chairman Mel, taken from his 'Little Red Book', can be now be found on our website, just Click on the 'Thoughts of Chairman Mel' link in our Pages Menu.
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